The Use of Tablets in Enhancing Academic Records Management Practices: A Case of Selected Public Secondary Schools in Singida Municipality

Abstract

This study examined the use of tablets to enhance academic records management in four public secondary schools in Singida Municipality. It assessed the extent of tablet use and the factors that hinder their effective use. Using a case study design, data were collected from 16 school records custodians through semi-structured interviews and non-participant observation, and were analysed thematically. Findings showed that tablets were commonly used to record students’ marks, store assessment records, monitor attendance, prepare reports, and retrieve academic information. Despite these benefits, schools continued to rely on both digital and paper-based systems because specialised academic records management systems were unavailable. Respondents perceived tablets as easy to use and valuable for improving the efficiency, accuracy, and accessibility of academic records. However, effective utilisation was hindered by inadequate internet connectivity, limited technical support and maintenance, insufficient storage capacity, resistance to technological change, and technical malfunctions. The study concluded that tablets have positively contributed to academic records management, although their full potential is constrained by infrastructural and technical challenges. It recommends strengthening ICT infrastructure, conducting regular follow-up to ensure tablets are used for their intended purposes, establishing technical support mechanisms, and developing integrated digital records management systems.