The Causes of Negative Perception Towards Human Resource Department Personnel: A Case Study of Tanzania Public Service College (TPSC), Mtwara Campus

Abstract

This study examined the causes of negative perceptions of HR personnel at the Tanzania Public Service College (TPSC), Mtwara Campus. A case study design was adopted, with a census of 45 staff members. Data were collected using structured questionnaires and analysed using descriptive statistics, Cronbach’s alpha for reliability, Pearson correlation, and multiple regression. The findings revealed that perceived favouritism (β = 0.44, p < 0.001) significantly increases negative perceptions of HR personnel, whereas communication effectiveness (β = -0.31, p < 0.01) and service delivery efficiency (β = -0.36, p < 0.01) significantly reduce these negative perceptions. The regression model explained 55% of the variation in employee perceptions, indicating strong explanatory power. The study concludes that negative perceptions of HR personnel are primarily driven by organisational practices, particularly favouritism,inadequate communication, and delays in service delivery. The study recommends improving transparency in HR processes, strengthening communication mechanisms,and enhancing service efficiency to foster positive employee perceptions and improve organisational performance.