Assessment for Adaptation Training Programmes in Evolving Advanced Office Technologies in the Secretarial Profession in Tanzania

Abstract

This study explores the adaptation training programmes for secretaries as a coping mechanism with emerging secretarial roles in the application of advanced office technologies in Tanzania. The study is guided by the theory of Technological Determinism, propounded by Marshall McLuhan (1964). A mixed-methods approach was used, and data were collected from 112 participants through questionnaires, interviews, and focus group discussions. The study involved eight regions of Tanzania. Quantitative data were analysed using IBM SPSS, and qualitative data were analysed thematically. The findings show that programmes such as Internet and Electronic Mailing Systems, Office Suite Software, cybersecurity awareness, data protection, and collaboration platforms have been introduced. The study recommends that the government of Tanzania, in collaboration with key stakeholders such as the Tanzania Personal Secretaries Association (TAPSEA), Secretarial Training Institutions, and Employers, should continue to revisit, redefine, and implement relevant training programmes in the secretarial profession to keep pace with ongoing technological advancements.