Assessment of the Relationship Between Elected Political Leaders and Public Servants and its Impact on Service Delivery: Evidence from Masasi District, Tanzania

Abstract

This study aimed to investigate the association between elected political leaders and public servants in Masasi District and its implications for public service delivery. It focused on the nature of the association between the two, the level of communication and trust between them, and the association’s impact on service delivery. A mixed research approach was utilised in the study. Data were collected from 100 public servants in the district through questionnaires and in-depth interviews, including 10 key informants. Data were analysed using inferential methods, including regression. The findings revealed that the relationship between elected political leaders and public servants was moderately positive, characterised by collaboration and mutual respect. However, challenges in communication, trust, coordination, and political interference persisted. Communication and trust levels were moderate, while coordination mechanisms were inconsistently applied across administrative units. Regression analysis showed a significant positive relationship between political-administrative  interactions and service delivery, accounting for variation in service delivery outcomes. The study concludes that strengthening communication, trust, and coordination, while minimising political interference, is essential to improving service delivery within local government authorities.